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Privacy Policy for Horoscope Friends

The protection of users’ and customers’ personal data is of the utmost importance to us. Our privacy policy complies with the provisions of the UK General Data Protection (UK GDPR), EU General Data Protection Regulation (EU GDPR), the California Consumer Privacy Act (CCPA) and the Brazilian LGPD (Lei Geral de Proteção de Dados). If you are located in the European Economic Area, we will transfer your personal data to third countries (e.g. the USA) in accordance with the standard contractual clauses for the transfer of personal data to third countries (e.g. the USA). This privacy policy explains the type of data stored by us and how the data is used.

For the purpose of the EU General Data Protection Regulation (the “EU GDPR”), we are the data controller and our representative in the EU is adviqo GmbH, established in Berlin, Germany with a registered office at Max-Dohrn-Straße 8 – 10, 10589 Berlin, Germany. We use your Personal Data only in accordance with the following principles and in compliance with applicable data protection laws including the EU GDPR.

Name and contact information for the controller and its representatives, where applicable:

Horoscope Friends Limited 

Anglia House

6 Central Avenue

St. Andrews Business Park

Thorpe St. Andrew, Norwich

Norfolk

NR7 0HR

E-Mail: dpo@horoscopefriends.co.uk

While we have chosen to name and describe primarily the UK GDPR, EU GDPR, LGPD and CCPA, this does not change our position with respect to other data protection laws that apply in other jurisdictions in which we conduct business.

We reserve the right to update or modify this privacy policy from time to time, and such changes will take effect prospectively. Please visit this website periodically to ensure you are informed of such changes. 

Content

Part I – United Kingdom / European Union (UK / EU GDPR)

1. What types of information do we collect and how do we collect it?

2.Purposes for which the personal data is to be processed

3.Legal basis for processing

4.Duration for which personal data will be stored

5.Recipients or categories of recipients of your personal data

6.Further information on data protection

7.Data transmission to third countries

8.Requirement or obligation to provide data

9.How do we safeguard the information we collect about you?

10.Data subject’s right of access, as well as, rights to rectification, erasure, restriction of processing, objection against processing and the right to data portability

11.Participation in surveys

12.Use of Cookies

Part II – California, USA (CCPA)

1.Overview of the personal information we collect about you

2.Categories of business purposes for our use of your information

3.Rights and options in California

4.Sale of personal data

5.Non-discrimination rights

Part III – Brazil (LGPD)

1.Additional rights

2.Data security

Part IV – Other countries

How can you correct, update or make decisions about the information we collect which concerns you?

A.General information

B.Disconnecting an SNS

C.Stopping certain communications from us

Part V – SOCIAL MEDIA PRIVACY POLICY

Name and address of the controller:

Purpose and legal bases for processing

Processing by Horoscope Friends

Responsibility

Social networks and platforms

Processing by the social networks

Responsibility of social networks

Description of processing and options to opt out for social networks

Part I – United Kingdom / European Union (UK / EU GDPR) 

1. What types of information do we collect and how do we collect it? 

  1. Personal data that you provide us with

  • First names

  • Last names

  • Date of birth

  • Time of birth

  • Place of birth

  • Country

  • User ID

  • E-mail address

  • Phone number

  • Credit card or PayPal account information

  • Apple or Google Play account information

  • Time zone

  1. Personal data that we collect through technology 

  • Device ID

  • Device type

  • Machine ID

  • The user’s operating system

  • The user’s device type

  • The user’s Internet service provider

  • Geolocation information 

  • Computer and connection information 

  • Browser type and version used

  • The user’s IP address

  • Domain name 

  • Date and time stamps 

Likewise, this data is stored in the log files of our system.

We can also collect all telephone numbers used to contact us.

  1. Specific purpose of data processing

Temporary storage of the IP address by the system is necessary to enable the website and app to be delivered to the user. For this to happen, the user’s IP address must be stored for the entire duration of the session.

Storage in log files is done to ensure the functionality of the app. In addition, we use the data to optimise the website and the app and to ensure the security of our information technology systems.

It is in these objectives that our legitimate interests in data processing also lie, according to Article 6 (1) (f) of the UK / EU GDPR.

  1. Duration of storage

The data will be erased as soon as it is no longer needed for the purpose for which it was collected. In the case of data collection for the provision of the website, this will be the case when the respective session ends.

If data is stored in log files, this is the case after 30 days at the latest. Storage may, however, be longer. In such cases, users’ IP addresses are erased or disguised to make it impossible to trace the data back to the client computer.

  1. Option to opt out and be removed

The collection of data in order to provide the website and the app and storage of data in log files is required in order to run the website and the app. The user, therefore, has no option to opt out.

  1. Other information we collect through technology 

When you use our platform, we may also collect certain information which relates to your activities on our platform, including statistics relating to your page views and traffic to and from our platform. As well as, the number of bytes transferred, hyperlinks clicked, and other actions you perform on our platform. 

Like most websites and other digital platforms, we use cookies, pixel tags and similar technologies to collect and store certain information relating to visitors to our platform. This is done  to improve our services and to help us remember you and your preferences when you visit our platforms again. See the ‘Cookies’ section for more information.

2. Purposes for which the personal data is to be processed:

  • Contact

  • Advertising

  • Quality assurance

  • Telephone surveys

  • Statistics

  • Contract fulfilment and settlement

  • Surveys

3. Legal basis for processing:

Your data is processed on the basis of the following legal framework:

  • your consent, pursuant to Article 6 (1) (a) of the UK / EU GDPR;

  • to fulfil a contract with you, pursuant to Article 6 (1) (b) of the UK / EU GDPR;

  • to fulfil legal obligations, pursuant to Article 6 (1) (c) of the UK / EU GDPR; or

  • on the basis of our legitimate interests, pursuant to Article 6 (1) (f) of the UK / EU GDPR.

If the processing of your personal data is based on our legitimate interests within the meaning of Article 6 (1) (f) of the UK / EU GDPR, those interests may include:

  • the improvement of our web content;

  • protection from misuse;

  • the maintenance of our statistics; and

  • settlement.

4. Duration for which personal data will be stored

We do not store your personal data for longer than is necessary for the purpose for which the personal data is processed. Please note, however, that we have to store personal data if there is a legal obligation to do so in accordance.

We store your data:

  • if you have given your consent to processing, until you withdraw your consent;

  • if we need the data to execute a contract, for as long as the contractual relationship exists between you and us or if the statutory retention periods are still valid; or

  • if we are using the data on the basis of a legitimate interest, for as long as your interest in erasure or anonymisation does not outweigh ours.

5. Recipients or categories of recipients of your personal data

  1. Platform providers

When processing your data, we work with the following service providers, which have access to your data:

  • Web hosting provider

  • Advertising networks (for advertisements)

  • Provider of web analysis tools

  • When processing your personal data we employ service providers to carry out credit enquiries. These service providers have access to your data on the basis of their contractual engagement as processors.

The use of web analysis tools may lead to data being transferred to third countries outside the European Union. If this is done, the transfer will be made only on the basis of contractual provisions laid down by law to ensure the adequate protection of your data.

  1. Social networking sites 

As mentioned above, our platform allows you to link to social networking sites (‘SNSs’). Our platform also integrates technologies supported by various SNSs, such as Facebook pixel. You acknowledge and agree that you are solely responsible for your use of an SNS and that it is your responsibility to review the terms of use and privacy policies of the third-party provider of such an SNS. We are not responsible or liable for: 

  1. the availability or accuracy of an SNS; 

  2. the content, products or services on an SNS or the availability of an SNS; or 

  3. your use of an SNS.

  1. Auditors/Consultants

We may also disclose information we have collected about you to our auditors, legal advisers and similar third parties when we use their professional services, subject to standard confidentiality obligations. 

  1. Law enforcement 

We may, in certain circumstances, disclose information about you to the government or to third parties if we are required to do so by law. This applies in the following cases:

  • to comply with a law, legal decision or regulation;

  • as a result of a subpoena, court order or other legal process or a request from law enforcement agencies, other law enforcement agencies or other third parties;

  • if, at our own discretion, we believe that the disclosure of personal information is required or appropriate to prevent physical harm or financial loss or to assist in the investigation of potential or actual illegal activity;

  • to protect the essential interests of a person;

  • to examine legal provisions or to enforce these legal instruments; and

  • to protect our assets, services and rights.

6. Further information on data protection

E-mail contact, contact page 

Contact may be made through the e-mail address or our contact page provided. In this case, the user’s personal data sent will be stored. In this regard, no data is shared with third parties. The data is used exclusively for processing the conversation.

  1. Specific purpose of data processing

If contact is made, the required legitimate interest in the processing of the data also lies therein.

    1. Duration of storage

The data will be erased as soon as it is no longer needed for the purpose for which it was collected.

    1. Option to opt out and be removed

The user may withdraw their consent to the processing of personal data at any time. To do so, please use the above-mentioned contact details for the controller. In this case, all personal data which was collected and stored during the establishment of contact will be erased.

7. Data transmission to third countries

Data is transferred to third countries outside the European Union. This is done on the basis of legally provided contractual regulations, which should ensure adequate protection of your data, and which you can see upon request.

8. Requirement or obligation to provide data

As long as this has not been expressly stipulated during the collection of data, the provision of data is not required or obligatory.

9. How do we safeguard the information we collect about you? 

We have implemented and followed technical and organisational measures (including the encryption of certain information) to protect the information collected in connection with the use of our platform from unauthorised access and use. 

Please note, however, that we cannot completely exclude these risks, since no technology is completely safe despite our best intentions. 

You should take additional steps to protect your personal data online. 

10. Data subject’s right of access, as well as, rights to rectification, erasure, restriction of processing, objection against processing and the right to data portability:

If your personal data is being processed, then you are considered to be a data subject within the meaning of the UK / EU GDPR. As a data subject—if certain conditions have been met, to some extent—you have the right:

  • to request information about the processing of your data;

  • to rectify and/or complete your data;

  • to have your data erased or suppressed;

  • to have the processing of your data restricted;

  • to object to the processing of your data;

  • to receive your data in a transferable format and to transmit it to a third party;

  • to withdraw your consent to the processing of your data with future effect; and 

  • to lodge a complaint with the competent supervisory authority regarding unauthorised data processing. The competent supervisory authority is the Berlin Commissioner for Data Protection and Freedom of Information.

11. Participation in surveys

12. Use of Cookies

Our website uses cookies. Cookies are text files which are stored in the Internet browser or downloaded from the Internet browser onto the user’s computer system. If a user accesses a website, a cookie can be stored on their operating system. This cookie contains a characteristic string which makes it possible to unequivocally identify the browser when the user visits the website again. We use cookies to make the design of our website more user-friendly. Some elements of our website require that the browser accessing it is identifiable even after moving on to another page.

In the process, the following data is stored and transmitted in the cookies:

  • Language settings

  • Items in a shopping cart/selected consultants

  • Login details

We also use cookies on our website that allow users’ surfing behaviour to be analysed.

Google Ads tracking

Horoscope Friends uses the conversion tracking system from Google Ireland Limited (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland), being the latter’s advertising customer (‘Google Ads customer’), for the purposes of marketing performance measurement. For this purpose, a Google Ads pixel is integrated on each of the registration pages of Horoscope Friends, and this pixel transmits the registration event to Google without any details of the customer concerned—besides the common technical features for each website visit (e.g. browser, IP address). For the purposes of recognising and assigning users, a cookie will be installed by Google, provided you accessed the website via a Google advert. These cookies expire after 30 days. Each Google Ads user receives a different cookie. Cookies cannot therefore be tracked via the websites of Google Ads users. 

For more information about Google’s privacy policy, please visit https://www.google.com/-policies/?hl=en. Users can also disable or object to Google adverts as a whole or in part at  https://privacy.google.com/?hl=en#google-experience  (go through the opt-out procedure).

Google Tag Manager

This website uses Google Tag Manager from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. This service allows website tags to be managed via an interface. The Google Tool Manager only implements tags. This means that no cookies are used and no personal data is collected. The Google Tool Manager triggers other tags, which in turn may collect data. However, the Google Tag Manager does not access this data. If disabling is at the domain or cookie level, it will remain in place for all tracking tags, as long as they are implemented using Google Tag Manager.

Use of the ‘Google Analytics’ analysis tool

We use the Google Analytics service from Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland. This service makes it possible to analyse the use of our web pages. To do so, it uses cookies. For this purpose, the information generated by the cookie, such as your anonymised IP address, is transmitted on our behalf to a Google Ireland Ltd. server in the USA, and is stored and evaluated there. This is because Google Analytics has been given the extension code ‘gat._anonymizeIp();’ on this website. This ensures the anonymised collection of IP addresses. The anonymisation of your IP address is generally done through the truncation of the IP address by Google Ireland Ltd. within the European Union or in other member states of the European Economic Area (EEA). In exceptional cases, your IP address will be transferred to a server of Google Ireland Ltd. in the USA and only anonymised there. Your IP address transmitted through this process is not merged with other Google Ireland Ltd. data. In the context of the Google Analytics advertising function, remarketing and reports are used to provide services based on demographic features and interests. These procedures help align advertising measures more closely with the interests of the respective users, aided by the information about user behaviour. In the context of remarketing, personalised advertising measures can be displayed on other websites based on the user’s surfing behaviour on the apo-rot website. In this process, advertising materials may contain products which the user has looked at before on the apo-rot website. Provided you have agreed that your web and app browser history can be linked to your Google account and that information from your Google account can be used to personalise advertisements. Google will use this data for remarketing purposes across multiple devices. Any products that allow inferences to be made on the state of health of the user are excluded from these procedures by apo-rot. You can object to the collection of your data by Google Analytics at any time. To do so, you have the following options:

Most browsers accept cookies automatically. You can prevent the use of cookies by changing your browser settings; in this case, however, it may not be possible to use all website functions. You have to change the settings separately for each browser you use.

You may also prevent Google Ireland Ltd. from collecting and processing this information by downloading and installing the browser ad-on available at the following link:  https://tools.google.com/dlpage/gaoptout?hl=en

Alternatively, or in browsers on mobile devices, please click on the following link: Disable Google Analytics. An opt-out cookie will be stored on your device for our websites with effect for the browser you are currently using. If you delete your cookies in this browser, you will have to click on this link again.

You can find detailed information about the terms of use and data protection at  https://www.google.com/analytics/terms/us.html or at  https://policies.google.com/ .

Hotjar 

If you have given your consent to cookies, we use Hotjar in order to better understand our users' needs and to optimize our service and users' experience. This is provided by Hotjar Ltd, Level 2, St Julians Business Center, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe.

Hotjar is a technology service that helps us better understand our users' experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don't like, etc.) and this enables us to build and maintain our service by means of user feedback. Hotjar uses cookies and other technologies to collect data on our users' behavior and their devices (in particular the IP address of the device (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar's Privacy Policy.

For more information and more about Hotjar's data processing, please visit: www.hotjar.com/legal/compliance/opt-out

AddThis

We use "AddThis", a service of Oracle America, Inc., 500 Oracle Parkway, Redwood Shores, CA 94065, USA (hereinafter referred to as "Oracle"). AddThis stores and processes information about your user behaviour on our website. We use AddThis for marketing and optimisation purposes, in particular to analyse the use of our website and to continuously improve individual functions and offers as well as the user experience. The statistical analysis of user behaviour enables us to improve our services and make them more interesting for you as a user. 

Further information on data protection can be found on the following website: www.oracle.com/legal/privacy/addthis-privacy-policy.html 

AppNexus 

The service of AppNexus Inc., 28 W 23rd Street, 4th floor, New York, NY - 10010, USA is a service provider for advertising and operator of an intermediary platform. By integrating the AppNexus platform, it can be traced that you have called up the corresponding part of our website and clicked on one of our advertisements. The data is collected via a cookie ID that is stored as a pseudonym. This pseudonymous ID is used to assign information on user activities on our websites, which is transmitted by AppNexus to a server in the USA and stored there. A direct connection is automatically established between your browser and the AppNexus server. Data transfer to third parties only takes place within the framework of legal regulations or order processing. The cookies stored by AppNexus are deleted after 18 months at the latest. 

Further information on data protection at App-Nexus is available at: https://www.appnexus.com/en/company/platform-privacy-policy-de

CasaleMedia 

A web service of the company Casale Media Inc., 74 Wingold Avenue, M6B1P5 Toronto (hereinafter: Casale Media) is reloaded on our website. We use this data to ensure the full functionality of our website. In this context, your browser may transmit personal data to Casale Media. This is done to ensure the error-free functioning of our website.

For further information on the handling of transmitted data, please refer to Casale Media's privacy policy: http://casalemedia.com/.

Innovid 

We have integrated Innovid Ads on our website. Innovid Ads is a service provided by Innovid, Inc. that displays targeted advertising to users. Innovid Ads uses cookies and other browser technologies to analyse user behaviour and recognise users. Innovid Ads collects information about visitor behaviour on various websites. This information is used to optimise the relevance of advertising. Innovid Ads also delivers targeted advertising based on behavioural profiling and geographic location. Your IP address and other identifiers such as your user agent are transmitted to the provider. In this case, your data is passed on to the operator of Innovid Ads, Innovid, Inc., 30 Irving Place, 12th floor New York, NY 10003, United States.

Web tracking technologies are used to create pseudonymised user profiles. These profiles cannot be linked to you as a natural person, but are used, for example, for segmentation when displaying advertisements.

We process data with the help of Innovid Ads for the purpose of optimising our advertising campaigns and for marketing purposes on the basis of your consent pursuant to Art. 6 Para. 1 lit. a. DSGVO.

The specific storage period of the processed data cannot be influenced by us, but is determined by Innovid, Inc. Further information can be found in the data protection declaration for Innovid Ads: https://www.innovid.com/privacy-policy/.

PubMatic 

Pubmatic (https://www.pubmatic.com) uses technology to serve you ads that are relevant to you. Pubmatic is provided by Pubmatic, Inc. and is located at Redwood City - 305 Main Street, First Floor, Redwood City, California 94063, USA. If you do not wish to continue to have anonymised data collected by Pubmatic, please click on this opt-out link below: https://pubmatic.com/legal/opt-out/. This OptOut cookie deletes the previously stored information and prevents further collection of information. 

You can find more information about Pubmatic's privacy policy here: https://pubmatic.com/legal/privacy-policy/

OpenX

OpenX (https://www.OpenX.com) uses technology to serve you ads that are relevant to you. OpenX's provider is OpenX, based in Pasadena - 888 E Walnut St, 2nd Floor, Pasadena CA, 91101, USA. If you do not want OpenX to continue collecting anonymised data, please click on the opt-out link below. This OptOut cookie will delete the previously stored information and prevent further collection of information.

Privacy policy: https://www.openx.com/de_de/privacy-policy/ 

Opt-out: https://www.openx.com/legal/interest-based-advertising/

Adform 

This website uses the online marketing tool Adform by Adform A/S Denmark. Adform uses cookies to display ads relevant to users, improve campaign performance reports, or to prevent a user from seeing the same ad more than once. Adform uses a cookie ID to track which ads are displayed in which browser and to prevent them from being displayed more than once. In addition, Adform may use cookie IDs to collect conversions related to ad requests. This is the case, for example, when a user sees an Adform ad and later visits the advertiser's website with the same browser and buys something there. Adform cookies do not contain any personal information, such as email-address, name or addresses.

Your browser automatically establishes a direct connection to the Adform server once visiting our website. By integrating Adform, Adform receives the information that you have called the corresponding part of our Internet presence or clicked on an advertisement from us. 

In addition to that, Adform cookies allow us to understand whether you complete certain actions on our website(s) after viewing one of our display/video ads on Adform or other platforms through Adform or clicking through one (conversion tracking). Adform uses this cookie to understand the content with which you have interacted on our website(s) in order to be able to send you targeted advertising later.

You will find more information on Adform at https://site.adform.com/, with regards to data protection at Adform A/S Denmark: https://site.adform.com/privacy-center/overview

Towerdata

TowerData is an email marketing service provided by TowerData Inc. (33 Irving Place 3rd Floor, Suite 4048 New York, NY 10003). TowerData provides a range of marketing services, generally involving the collection and management of data and the creation of data models to enable businesses to deliver data-driven marketing communications via email. 

TowerData provides further information on data protection here https://www.towerdata.com/company/privacy_policy 

Cookie Consent with Usercentrics

This website uses a cookie consent tool with technology from Usercentrics GmbH, Rosental 4, 80331 Munich, Germany (hereinafter “Usercentrics”) to obtain valid user consent for cookies and cookie-based applications where required. he party offering this technology is Usercentrics GmbH, Rosental 4, 80331 München, Germany, website: https://usercentrics.com/ (hereinafter referred to as “Usercentrics“).
Whenever you visit our website, the following personal data will be transferred to Usercentrics:

  • Your declaration(s) of consent or your revocation of your declaration(s) of consent
  • Your IP address
  • Information about your browser
  • Information about your device
  • The date and time you visited our website

Moreover, Usercentrics shall store a cookie in your browser to be able to allocate your declaration(s) of consent or any revocations of the former. The data that are recorded in this manner shall be stored until you ask us to eradicate them, delete the Usercentrics cookie or until the purpose for archiving the data no longer exists. This shall be without prejudice to any mandatory legal retention periods.

Usercentrics uses cookies to obtain the declarations of consent mandated by law. The legal basis for the use of such cookies is Art. 6 Sect. 1 Sentence 1 lit. c GDPR.

Part II – California, USA (CCPA) 

This section only applies to you if you are a resident of the State of California in the United States and it only applies to personal information in which we have ‘business’ (as defined in the CCPA) and not to personal information that we collect from you as part of our services to you if you are an employee, owner, director, executor or contractor of a business, partnership, sole proprietorship, non-profit organisation or government agency. It applies to personal information that we collect from California residents on or through our services and by other means (e.g. offline or personally identifiable information). 

1. Overview of the personal information we collect about you 

For individuals who reside in California, the California Consumer Privacy Act (CCPA) requires disclosure of the categories of personal information we collect and how we use it, the categories of sources from which we obtain personal information, and the third parties with whom we share it. We are strongly interested in keeping such information simple for our users. The categories, as required by the CCPA, are set out below. Our privacy policy provides examples and additional information on how we collect and use information. 

Depending on how you interact with us, we may collect the following categories of data, as listed in the table below. 

All personal information we collect about you (as defined below) is from the source categories listed below:

  • From you, including through your use of our services

  • Automatically collected from you

  • Our group companies

  • Third parties (for example, if you give permission to social networks to share your information with us or if you have made this information publicly available online) 

Categories of personal information we collect

Categories of third parties with whom we may share this information

Identifiers (such as name, address or e-mail address)

- Third parties (such as our service providers) 

- Our group companies 

- Aggregators (such as analysis services)

Business data (such as transaction data)

- Third parties (such as our service providers) 

- Our group companies 

- Aggregators (such as analysis services)

Financial data (such as accounting data)

- Third parties (such as our service providers) 

- Our group companies 

Activities on the Internet or other networks or devices (such as browsing history or app usage)

- Third parties (such as our service providers) 

- Our group companies 

- Aggregators (such as analysis services)

Location data (e.g. obtained by tracing your IP address)

- Third parties (such as our service providers) 

- Our group companies 

- Aggregators (such as analysis services)

Classifications protected by law (such as gender and marital status)

- Third parties (such as our service providers) 

- Our group companies 

Other data that identifies you or can be reasonably linked to you

- Third parties (such as our service providers) 

- Our group companies 

- Aggregators (such as analysis services)

Categories of business purposes for our use of your information

All categories of personal information we collect about you (as detailed above) are used for the following purposes:

  • Provision of our services (for example, maintaining or servicing accounts, providing customer service, advertising and marketing, analyses, communication about our services)

  • For our operational purposes and the operational purposes of our service providers 

  • Improving our existing services and developing new services (such as conducting research to develop new products and features)

  • Detection, protection against and prosecution of security incidents and fraudulent or illegal activities

  • Error detection, error reports and activities to maintain the quality or security of our services

  • Reviewing consumer interactions on our website (for example, measuring ad impressions)

  • Short-term, temporary use, such as customising content that we or our service providers display through services

  • Other uses of which we will inform you

3. Rights and options in California 

Subject to certain limitations, if you are a California resident, you have the right to request the following from us: 

Disclosure of the personal information collected by us which concerns you, deletion of all of our information concerning you which we have collected or you have stored. You can also object to the sale of your personal information. As a user who is a California resident, you also have the right to appoint an agent to exercise these rights on your behalf. 

This section describes how you can exercise these rights and how we deal with the demands placed on us, in particular, how we verify your identity. If you would like more information about your rights under the applicable law or if you wish to exercise any of these rights, please contact us at dpo@horoscopefriends.co.uk

  1. Access to and deletion of your personal information

  1. Right to request access to your personal information

As a user who is a California resident, you have the right to request that we disclose the categories of personal information we collect, use or sell. You are also entitled to request certain partial information about the personal data we collect which concerns you. However, we may withhold information if disclosure would put you or your personal information at too great a risk (for example, in the case of financial data or passwords).

  1. Right to request the deletion of your personal information

You are entitled to demand that we delete all personal data that we have collected which concerns you. 

We may, however, withhold certain personal information under applicable law, including personal information that is required to fulfil the following purposes: providing our services; protecting our business and system from fraudulent activity; identifying and correcting faults that affect existing functionality; exercising freedom of speech or other rights as required for us or others; fulfilling requests for law enforcement action in accordance with a lawful process; for scientific or historical research; for our own internal purposes reasonably related to your relationship with us; or to comply with legal requirements. We require certain types of data in order to provide you with our services. If you want us to delete such data, you may no longer have access to our services.

Users who are California residents may exercise their privacy rights granted by the State of California by sending their request by e-mail to  dpo@horoscopefriends.co.uk

  1. Identification

For security reasons, we may also request additional information from you which is required to verify your identity when you apply to exercise your California privacy rights.

If we have reason to believe that the security of your account has been compromised, depending on the nature of the request and the sensitivity of the information requested, we may ask you for additional information in order to verify your identity by matching it against the records we hold.

If you wish to exercise any of the rights listed here and you do not have an account with us, please contact us by e-mail atdpo@horoscopefriends.co.uk . If possible, we then request further data in order to carry out the identity check.

4. Sale of personal data

The CCPA requires companies that ‘sell’ personal information (as defined in the CCPA) to give California residents the right to refuse consent to such sales. Horoscope Friends does not ‘sell’ your personal information as we understand the term and its interpretation. 

5. Non-discrimination rights

Users who are California residents have the right to not be discriminated against when exercising their rights as described in this section. We do not discriminate against users on the basis of them exercising their rights under the CCPA.

Part III – Brazil (LGPD) 

For users who are residents of Brazil, the following additional provisions apply:

Legal provisions regarding data processing equivalent to those set out in Part I are contained in Article 7 of the LGPD. 

1. Additional rights

In addition to the rights set out in section 10 of Part I, you have the right to request confirmation that processing exists. Access to your data will be given, at your discretion, either in a simplified and printed form or in electronic form or by means of a clear and complete declaration indicating the origin of the data, the non-existence of the record, the criteria used and the purpose of processing, subject to commercial and industrial confidentiality and within fifteen days of the date of your request. To request confirmation or access to your data, please submit a request to the following e-mail address:  dpo@horoscopefriends.co.uk or use the contact details provided above and indicate the form in which you wish to receive the requested information.

You also have the right to request the anonymisation of unnecessary or excessive data or data processed in violation of the LGPD, unless we are legally obligated to retain your personal data (see Article 16 of the LGPD). Please submit a request to the following e-mail address: dpo@horoscopefriends.co.uk 

In the case of fully automated processing of personal data, you have the right to request a review by a natural person if the automated decision negatively affects your interests. We will therefore provide clear and sufficient criteria and procedures used for automated decision making, subject to commercial and industrial confidentiality.

2. Data security

We use technical and administrative measures to protect your personal data against unauthorised access and accidental or unlawful destruction, loss, alteration, communication or distribution and to prevent damage arising from the processing of personal data. Please be aware that despite our efforts, no security measure is perfect or impenetrable. If a security incident does occur, we will inform you in accordance with the applicable law.

Part IV – Other countries 

How can you correct, update or make decisions about the information we collect which concerns you? 

  1. General information

If the personal information we hold about you changes or if you no longer wish to receive our services, you can correct, update or delete the information by e-mailing us at  dpo@horoscopefriends.co.uk  or (for some information) you can sign into your profile via the appropriate platform and make changes to your account settings. We will try to respond to your request within 30 days. In some cases we may not be able to remove your personal information. In this case we will try to inform you that we are unable to do so and why. For example, we may be required (by law or otherwise) to retain certain information and to not delete it (or to retain it for a certain period of time, in which case we will not comply with your request for deletion until we have complied with such requirements).

  1. Disconnecting an SNS

If at any time you decide that you no longer want your Facebook, Google or other SNS account associated with your platform account, you must disconnect the SNS from the appropriate platform by signing into your profile for such an SNS and changing your preferences. Please review the SNS privacy settings to determine how to customise our permissions and manage interactivity between our platforms and your social media account.

  1. Stopping certain communications from us

At various times, we may communicate with you by e-mail regarding your account and transactions, as well as various customer service issues, customer surveys and promotions, including special offers and updates on new products and services. You can stop receiving promotional e-mails from us at any time by simply following the ‘Unsubscribe’ link at the bottom of each promotional e-mail or by signing into your profile on the appropriate platform and changing your account settings. 

Part V – SOCIAL MEDIA PRIVACY POLICY

adviqo GmbH maintains various online presences within social networks, to which the following privacy policy applies. This privacy policy summarises and describes all social media used by adviqo GmbH.

 

Name and address of the controller:

Within the meaning of the UK / EU General Data Protection Regulation (UK / EU  GDPR), the joint controllers are the respective operator of the network as the main controller of that network (see identity in the respective section of the social network), and the below co-controller:

Horoscope Friends Limited 

Anglia House

6 Central Avenue

St. Andrews Business Park

Thorpe St. Andrew, Norwich

Norfolk

NR7 0HR

E-Mail: dpo@horoscopefriends.co.uk

Contact details for the data protection officer: dpo@horoscopefriends.co.uk  

 

Purpose and legal bases for processing

We maintain online presences within social networks in order to draw attention to our services, products and our company in the respective network and to interact and communicate with users who are active there. This is a legitimate interest under Article 6 (1) (f) of the UK / EU GDPR.

 

Processing by Horoscope Friends

Furthermore, Horoscope Friends processes data from your use of our online presence in social networks that you voluntarily provide there (for example in a comment or in a message to us), as well as, information from the analysis and statistics tool of the respective social network. Personal data that you send us in the context of an enquiry or message will be processed exclusively for the purpose of processing your enquiry/message. Horoscope Friends will delete messages from completed transactions from the inbox after one year at the latest. Whether and how long the social networks make backups of these messages is not known to us and can only be answered by the social networks themselves. In accordance with the terms of use of the social networks, which each user agrees to when creating a profile on the respective social network, Horoscope Friends can identify subscribers of the online presence in the respective social network and view their profiles and other information shared by them. If you no longer wish to have the described data processing by Horoscope Friends in future, please ‘unfollow’ our online presence on the respective social network or do not interact with us or our posts.

 

Responsibility

As a co-controller for the processing of personal data through the provision of this content on the respective social network, we assure you that we take the greatest possible responsibility in accordance with the declared contents of this privacy policy. However, we would also like to point out that we are not aware of the exact processing that takes place through the individual social networks, neither in its full extent nor in terms of content, and we have no control over this.

User rights

Insofar as the conditions described in the respective regulations are met, each participant has the following rights in particular, in accordance with Article 7 and Article 13 et seq. of the  UK / EU GDPR:

  • a right of access;

  • a right to rectification;

  • a right to erasure and restriction of processing;

  • a right to data portability;

  • a right to withdraw any consent given;

  • a right to object to processing; and

  • a right to lodge a complaint with the competent data protection authority.

If you assert data subject rights against us with regard to processing on a social network, we will refer you directly to the social network, as we ultimately do not have the technical options or authorisations to comply with your request.

 

Social networks and platforms

Processing by the social networks

Social networks generally process users’ personal data for their own purposes, as outlined below:

  • advertising (analysis, provision of personalised advertising);

  • creation of user profiles; and

  • market research.

The data a social network collects and how this data is used is described by the respective social network in their privacy policy. There you will also find, among other things, information on the legal basis for processing by the respective social network and how you can exercise your rights as a data subject vis-à-vis the social network. The data collected about you in this context will be processed by the respective social network and may be transferred to countries outside the European Union/European Economic Area. Horoscope Friends cannot rule out any potential risks that this may entail for users. Insofar as the operators or their parent companies are certified under the EU-US Privacy Shield and have thus committed themselves to comply with EU data protection requirements, we refer to the following linked information provided by the operators. The operators of social networks use cookies, i.e. small text files that are stored on users’ various end devices, to store and further process this user data. If the user has a profile on a social network and is signed into it, the storage, evaluation and assignment to a user profile is also carried out across devices.

 

Responsibility of social networks

We have no influence over the use of the data by a social network and any social network is the sole controller for data processing in this regard.

 

Description of processing and options to opt out for social networks

For a detailed description of the respective processing and the options to opt out, we refer to the following linked privacy policies and information provided by operators.

Facebook

Name and address of the main controller: Facebook Ireland Ltd., 4 Grand Canal Square Grand Canal Harbour, Dublin 2, Ireland - (hereinafter ‘Facebook’)

Processing by Facebook:

The results of these processing operations are made available to the operator of a Facebook page (‘fan page’), Facebook group, Instagram page or other Facebook products in an aggregated and anonymous form of user statistics as ‘Facebook Insights’ or ‘Instagram Insights’.

Information about site insights data (Facebook-Seiten [fan pages], Facebook groups):https://www.facebook.com/help/pages/insights

Facebook privacy policy:https://www.facebook.com/about/privacy/

Facebook options to opt out: https://www.facebook.com/settings?tab=ads

Twitter

Social network 

Service provider: Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2 D02 AX07, Irland
 Parent company: Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA
 Privacy policy: https://twitter.com/de/privacy, (settings) https://twitter.com/personalization 

LinkedIn

Social network 

Service provider: LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Irland

Website: https://www.linkedin.com 

Privacy policy: https://www.linkedin.com/legal/privacy-policy 

Possibility of objection (Opt-Out): https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out